Shipping, Returns & FAQ

HOW MUCH AND HOW LONG IS SHIPPING?

METHOD COST (AUD) TIME (APPROX)
AUS Stanard $8.50 + $5 for each additional item. 

5-7 Business Days

AUS Express $15.95 + $5 for each additional item. 

1-2 Business Days

Global Standard $15.95 + $5 for each additional item. 

8-12 Business Days

Global Express $22.95 + $5 for each additional item. 

Fastest delivery method available to destination.

 


RETURNS

Change of mind policy:

If you're item is the wrong size, wrong colour, or you just don't "love it" you may exchange the item or obtain a store credit within 30 days of purchase.

You must provide:

  • reason for return
  • returned goods (you pay postage)
  • the payment details (refunds can only be paid to the credit card used at purchase).

Goods that have been worn will not be accepted for change of mind.  You must return all goods with original packaging & bonus merch*.

*store credits only

We will not accept the following goods returned for Change of Mind:

  • Bandanna
  • Sweat Band


Wrong Item / Faulty Goods:

Please get in touch via the contact form. Include your order number and any relevant information regarding the issue.
Once investigated, we will be able to provide you with information on how to return the item for a:

  • Full Refund;
  • Replacement; or
  • Store Credit

We will either ship a new product or cover return costs so please get in contact.

 


FAQ

Why hasn't my order shipped yet?

Some orders may be delayed due to various logisitical factors. "In Stock" orders will ship within 1-2 business days. "Pre Order" items will list the expected deliver window but are prone to delays due to varying order volumes. You will recieve an email notifcation when your order is on the way or if there are expected delays. Any concerns or if you reallllllyyy need something ASAP just reach out via the contact form.

 

Is "Product X" still available? 

If it's not in the store, sadly most likely not. However please get in touch via the contact form as a restock or updated version of the product may be just around the corner! 

 

Why don't you/can you please start selling....

Yes!....well maybe. So many merch ideas, so little time. However, if you would really love a specific MIDTOWN product. Reach out on socials and let us know. If enough people suggest it (or it's a straight up awesome idea), maybe one day we'll make it!